Shipping
We deliver to virtually any address worldwide. Orders are prepared, photographed and dispatched from our office in Thessaloniki, Greece, typically within one to two business days of cleared payment.
Every package is sent registered and tracked. Full insurance is available, and strongly recommended on higher-value pieces.
Rates & Methods
Two primary services, chosen based on destination and order value.
European Union
- Orders under €1,000: Elta Post Registered Mail — complimentary.
- Orders over €1,000: FedEx — flat €60.
Overseas (outside the EU)
- Orders under €1,000: registered tracked — €20.
- Orders over €1,000: FedEx — flat €80.
FedEx does not deliver to P.O. boxes. If you need a FedEx shipment routed to a FedEx pickup location, please let us know before placing your order so we can arrange it.
Insurance & Liability
We offer complete insurance coverage for an additional 1% fee of the invoice total.
- Items lost in transit, or envelopes arriving damaged, are the buyer’s responsibility unless optional insurance has been purchased.
- Insurance is strongly recommended for any order above €500 and required for orders above €2,000.
- Once insured, any lost or damaged package is replaced or refunded in full.
Customs & Duties
International orders may be subject to customs duties, import taxes or VAT at the destination. These charges are the recipient’s responsibility and are set by your local customs authority, not by us.
Every shipment is declared accurately. We cannot mark a package as a gift or under-declare its value.
Authenticity Guarantee
Tosunidis Coin House guarantees the absolute authenticity of any coin sold.
If any piece is later determined to be inauthentic by a recognised grading authority — NGC, PCGS, or an equivalent European body — it qualifies for exchange or full refund within six months of purchase.
We handle return shipping in authenticity cases, and issue the refund directly to the original payment method.
Return Window
For reasons other than authenticity, returns are accepted within five business days of delivery for substantial reasons (the coin is not as described, damaged in shipment but uninsured, etc.).
- The item must be returned in its original packaging and in unaltered condition.
- Return shipping, tracking and insurance are the buyer’s responsibility.
- Refunds are issued within three business days of our receipt and inspection.
- Beyond five business days, only authenticity-related returns (see above) are accepted.
Contact for Returns
Please contact us before sending anything back so we can issue return instructions and confirm the address.
- Phone: +30 6979 897 324
- Email: info@tcoinhouse.com
- Mail: Tosunidis Coin House, P O BOX 21502, Thessaloniki 55201, Greece